Support

JOOD Unrivaled Support

Our commitment to unrivaled support means that on-site skilled technicians are constantly safeguarding your systems.
Downtime is expensive that’s why Jood cost-effective outsourced expert technical support is within a few steps of your equipment around the clock to prevent and address problems.

Our rapid-response staff is on-site- on-line and available to assist with technical issues 24/7/365. Our tech support team understands that if your network is down time is of the essence and we’re ready to respond day or night.

Support system features:

• Online knowledge base
• Categorized database
• Community Rating
• Staff Articles
• Online Helpdesk
• View Tickets History
• Watch Staff replies in real time
• Manage Tickets
• E-mail Alerts for responses and ticket status
• Live Chat
• Chat History access
• View Ticket billing history
• User friendly UI
• High level data Security
• Tickets Priority Escalation

Remote Hardware Support:

• KVM over IP
• Physical Reboots
• Hardware Parts Replacements
• 10 minutes avg. response time
• 24/7 onsite engineers
• E-mail Alerting on failure
• Monitoring System for HW availability

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